Role
As the Senior Product Designer, I led the Commander platform design team. I translate customer needs and business goals into a cohesive product vision, develop detailed requirements, and build a scalable design system for a seamless user experience.
Outcomes
Customer acquisition soared 15% following product launch
Shortened onboarding time by 20%
Delivered a 40% reduction in user errors
AI Assist decreased customer support queries by 35%
Product Overview
Deliver essential data and real-time insights for informed decision making
Cutting-edge dashboard for edge device management
AI-driven for real time data and proactive insights
Enables swift and informed decisions
AI ASSIST (LLM)
Real-time alerts
Live Data Visualization
Stay ahead in the fast-paced edge computing landscape
Set a new standard for efficiency and foresight
Discovering User Needs
To gain a comprehensive understanding of our potential users’ needs, we employed a mixed-methods research approach. In-depth interviews with key stakeholders across various domains provided rich qualitative insights, while quantitative data was collected through a targeted survey.
This combined methodology allowed us to uncover nuanced user perspectives and validate key findings through statistical analysis. Five primary themes emerged from our research:
First, users emphasized the need for uncompromising detail visibility, encompassing both real-time data and historical trends. Second, they craved the ability to manage asset details directly, improving overall network efficiency. Third, a reduction in troubleshooting time was paramount, suggesting the need for intuitive and intelligent features. Fourth, users expressed a desire to track asset health and performance over time, allowing for proactive maintenance and optimization. Finally, a unified view of all device alerts was essential for gaining a comprehensive understanding of network health.
By addressing these core user needs, our networking dashboard can empower users to make informed decisions and ensure a consistently performing network.
Converting Needs Into A Solution
Prioritizing user needs, we meticulously crafted a dashboard that excels in simplicity, functionality, and real-time insights. A minimalist aesthetic with clear information hierarchy allows users to grasp key data at a glance. This focus on usability fosters engagement and empowers data-driven decisions.
Our user-centric approach informed every design decision, ensuring the dashboard addressed real-world challenges and facilitated efficient workflows. Planning for the future, we established a scalable design language. This ensures consistency across products while allowing for future enhancements based on evolving user needs.
Scalability
Empower decisions with a scalable dashboard that adapts to company growth.
Meaningful Data
Meaningful data is highlighted to assist in optimizing performance.
AI Assist
Tailored insights & recommendations to get ahead of potential issues.
Real-Time Alerts
Get alerts on tasks and issues that matter most.
Product Exploration : Features & Screens
Dashboard Overview
Intuitive Dashboard: Streamlines information with key data like metadata, device location, alerts & usage.
Progressive Disclosure: Simplifies complex features, reducing user effort and boosting usability.
Empowered Users: Confident navigation for real-time, informed decision-making.
Network Statistics
Your one-stop shop for network health.
Clear, relevant, interactive data.
Real-time insights, easy navigation, actionable information.
Constant Improvement: User-tested for optimal usability and value.
Builds user confidence for informed decision-making.
AI Assist
AI Assist: Your personal LLM for edge operations.
Proactive insights prevent problems before they start.
Tailored recommendations drive efficiency and innovation.
Seamless troubleshooting gets you back to peak performance fast.
Seamless Alerts: Precision tracking for device activity.
Foresighted insights empower informed decision-making.
Actionable guidance for swift issue resolution.